Nandish T.
What Went Well ----------------------- 1. Richard was very good and fast in getting the pre-approval letter. 2. Richard was always available when ever we wanted to submit an offer , to check on the details and provide us with inputs and confirmation 3. Richard was clear with the loan type we are taking and helped us with answering all the questions we had. 4. Richard was present to listen to our anxiety and frustration when there was a slight delay with the loan approval. He handled the situation well. What can Improve We had to go back and forth with the under writer in terms of the money in different accounts. This created not required delays and lot of frustration. The information was nothing new but something which we had kept on sharing. This situation could have been handled in a better way.